1. Total Service
1.1 Implementation Plan
HIMS provides a 3-phase step by step implementation plan to assist organizations upgrade, transform, attain sustainable development, and move towards business excellence. Below is a sample implementation initiative.
Step 1 Customized Consultancy Service
HIMS provides customized management consultancy service to all industries in both private and public sectors. HIMS ensures all employees focus on achieving the corporate goals, mission, and vision for each unique organization. Essentially, it will involve the following steps:
- Interview all management staff at the corporate, strategic, and operational levels.
- Design and construct the strategic deployment structure of the organization.
- Study the existing IT hardware and software solutions.
- Design the integration solutions.
- Install the deployment structure and the integration solutions to HIMS-BEST™.
Step 2 Develop and Implement Proprietary Software Solutions
HIMS develops HIMS-BEST™ and a series of its proprietary management systems to assist organizations upgrade, transform, attain sustainable development, and move towards business excellence. The proprietary management system software solutions include HIMS®, SDMS®, HOCI®, SDMS-PC®, KOFK®, HIMS-BEST™, HIMS-QMS™, HIMS-IRS™, HIMS-ERP™, HIMS-CRM™.
HIMS assists organizations transform into value-adding, risk-prevention, and money-making enterprises with the implementation of our fundamental software solutions that include HIMS®, SDMS®, HOCI®, SDMS-PC®, KOFK®, HIMS-QMS™ and HIMS-IRS™.
HIMS further assists organizations attain sustainable development and move towards business excellence through integration with high-tech operations management system such as MES, ECOM, BD, FINTECH, AI, IOT, etc., and harnessing the total factor productivity of the organizations.
Step 3 Continuous Improvement Training
HIMS provides the following seminar and training courses:
1. Public and In-house Seminar
- HIMS-BEST™ Business Excellence Software Solutions
- A Practical Approach to Moving Towards Business Excellence
- The Critical Role of Human Capital in Moving Towards Business Excellence
- HIMS® Supplier Quality Management System
2. Public and In-house Training Courses
- Digitalization in Moving Towards Quality, Productivity and Business Excellence
- Harnessing Total Factor Productivity (TFP) for Sustainable Development
- Moving Towards Productivity and Quality Excellence
3. In-house Training Courses for Customers
- Identification of Value-Adding Processes and Elimination of Wastes.
- Root Cause Analysis and Elimination
- Identification and Elimination of the Key-of-Keys (KOFK®) Processes and Possibly Disastrous Problems
Step 4 Sustainable Development Initiative
HIMS assists customers implement the following Sustainable Development Initiatives:
- Process Optimization through Integration of HIMS® and ISO9001 Quality Management System
- Generate synergic benefits through integration of HIMS® with other operations management systems such as ERP, CRM, ISO, HR, IRS, MES, BD, FINTECH, AI, IOT, etc.
Step 5 Intangible Initiatives
HIMS assists customers implement the following intangible initiatives:
- Inculcate organization core values through implementation of HIMS-BEST™ Incentive and Rewarding Management System and HIMS-BEST™ Appraisal Cards.
- Build Business Excellence Culture through Implementation of HIMS-BEST™ Business Excellence Software Solutions.
1.2 Implementation Schedule
The following table depicts a typical HIMS-BEST™ organization development and transformation implementation schedule.
1.3 The Trilogy of Business Excellence
The following table depicts our practical approach to moving organizations towards quality, productivity, and business excellence. We call it the Trilogy of Moving Towards Business Excellence. It summarizes the strategy, effective tools, and key techniques used to achieve the aim and objective of the organizations.
Firstly, we must assist the organizations move towards quality excellence, as their customers want quality product and quality service. When quality is improved, productivity will also be enhanced at the same time.
However, moving towards productivity excellence require the harnessing of the Total Factor Productivity of the organizations. And system integration is the key sustainable development initiative. We will assist the organizations in integrating the operations management systems such as ISO, ERP, CRM. IRS, MES, ECOM, BD, FINTECH, AI, IOT etc., with HIMS® one by one depending on their needs.
Once the above initiatives have been attained, moving towards business excellence is just a breeze with closing the gap of the intangible initiatives such as inculcating the core values and building business excellence culture of the organizations. However, changing mindset needs time.
2. Sample Services Provided
Investigation Study on various industries:
Manufacturing, Sales & Distribution, and Finance
HIMS conducted the investigation study of the organizations through interviewing the management of all the functions at corporate, strategic and operations levels. It took about 1 to 2 weeks, depending on the size and complexity of the organization. At the end of the study, HIMS presented a report to the management depicting the strengths, pain points, solutions, and the roadmap of moving towards a value-adding, risk-prevention, and money-making enterprise. The report also recommended a holistic approach of moving the organization towards business excellence.
Implementation of a HIMS-BEST™ Software Solutions in a
Food Manufacturing Company
HIMS implemented the HIMS-BEST™ Business Excellence Software Solutions in a Food Manufacturing Company with the following software solutions and modules:
- HIMS® Holistic Integrated Management System
- SDMS® Strategic Deployment Management System
- HOCI® Continuous Improvement Management System
- SDMS-PC® SDMS Performance Cards
- KOFK® key-of-the-keys goals
- HIMS-QMS™ HIMS Quality Management System
- HIMS-IRS™ HIMS Incentive and Rewarding System
Implementation of a HIMS® Software Solutions in an
Engineering and Distribution Company
HIMS implemented the HIMS® Software Solutions in an Engineering and Distribution Company with the following software solutions and modules:
- HIMS® Holistic Integrated Management System
- SDMS® Strategic Deployment Management System
- HOCI® Continuous Improvement Management System
- SDMS-PC® SDMS Performance Cards
Implementation of an Organizational Excellence Project in a
Tertiary Institution
The founder of HIMS, Mr Fong Ho Keng, assisted the organization in implementing the Singapore SQA Organizational Excellence Project based in the following criteria:
- 7 Categories: Leadership, Planning, Information, People, Process, Customers, and results
- 3 Dimensions: Approach, Deployment, Results
Implementation of an Organizational Excellence Project in a
5-Star Hotel
The founder of HIMS, Mr Fong Ho Keng, assisted the organization in assessing the strength and areas for improvement based on the Singapore SQA Organizational Excellence Criteria as follows:
- 7 Categories: Leadership, Planning, Information, People, Process, Customers, and results
- 3 Dimensions: Approach, Deployment, Results
Implementation of a SDMS Strategic Deployment Project in a
Tertiary Institution
Mr Fong Ho Keng assisted the organization in implementing the Strategic Deployment Management System Software Solution (SDMS) with the following functions and outcomes:
- Translate the Mission of the organization into measurable corporate goals which are then cascaded down to the strategic goals at the strategic level and finally to the operational goals at the operational level.
- Translate the Vision of the organization into measurable strategic thrusts which are then cascaded down to the strategic goals at the strategic level and finally to the initiative goals at the operational level.
- All employees were focusing on their operational goals which are aligned to the organizational goals.
Implementation of an Organizational Excellence Project in a
Foreign Bank
The founder of HIMS, Mr Fong Ho Keng, assisted the organization in assessing the strength and areas for improvement based on the Singapore SQA Organizational Excellence Criteria as follows:
- 7 Categories: Leadership, Planning, Information, People, Process, Customers, and results
- 3 Dimensions: Approach, Deployment, Results
Implementation of a HOCI Continuous Improvement Project in a
Tertiary Institution
Mr Fong Ho Keng assisted the organization in implementing the Continuous Improvement Project based on the book “Moving Towards Quality Excellence” with the following management systems and techniques:
- HOCI House of Continuous Improvement
- Total Factor Productivity
- The eight dimensions of quality
- The four key elements of Total Quality Measurement
- The six aims of Total Productive Maintenance
- The PDCA Cycle
Implementation of a series of Continuous Improvement Projects with
Industrial Partners
Mr Fong Ho Keng assisted the organizations in implementing the Continuous Improvement Project based on the book “Moving Towards Quality Excellence” with the following management systems and techniques:
- HOCI House of Continuous Improvement
- Total Factor Productivity
- The eight dimensions of quality
Mr Fong has facilitated a few hundred continuous improvement projects, including more than 150 projects with Motorola from 1989 to 2013, saving the organization millions of US dollars in operational costs.
- Welcome To HIMS Management & IT Consultants PL
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